Telecommunications Relay Service (TRS)

Overview

The Telecommunications Relay Service (TRS) is a public service that ensures everyone has equal access to telephone communication.
It enables individuals who are deaf, DeafBlind, hard of hearing, or speech disabled to communicate with family, friends, and businesses.

Supported call types include:

Text Telephone (TTY)
Voice Carry Over (VCO)
Hearing Carry Over (HCO)
Speech-to-Speech (STS)
Spanish-to-Spanish
Captioned Telephone

How TRS Works

Dial 711 or your state’s dedicated toll-free TRS number.
A Relay Operator (RO) connects your call.
- For TTY users: the RO voices typed text.
- For voice users: the RO types spoken words.

Specialized Services

Services vary by state but may include:

Spanish-to-English or French translation
Telebraille services
Captioned calls
Pay-per-call (900) services

Equipment Distribution

Many states operate Telecommunications Equipment Distribution (TED) programs, providing specialized devices to eligible residents who are deaf, DeafBlind, or speech disabled. Check your state’s program for details.

Emergency Calls

Important: Dial 911 for emergencies.
Relay services (711) are not 911 centers and do not process emergency calls.

Filing a Complaint

You can file a TRS-related complaint with the Federal Communications Commission (FCC):

Online: FCC Complaint Portal
Phone: 1-888-CALL-FCC (1-888-225-5322)
TTY: 1-888-TELL-FCC (1-888-835-5322)
Mail:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554

More info: FCC Disability Rights Office

Alabama

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-800-676-3777; Spanish: 1-800-676-4290; Speech-to-Speech: 1-877-787-1989; Voice Carryover: 1-866-931-9027; Email: sprint.trscustserv@sprint.com
Access Numbers: 711; Voice: 1-800-548-2547; TTY/HCO: 1-800-548-2546; VCO: 1-800-548-0259; Telebraille: 1-800-877-8973; Spanish: 1-800-548-8317; 900 Services: 1-900-230-4323

Alaska

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-800-676-3777; Spanish: 1-800-676-4290; Speech-to-Speech: 1-877-787-1989; Voice Carryover: 1-866-931-9027; Email: sprint.trscustserv@sprint.com
Access Numbers: 711 or TTY: 1-800-770-8973; Voice: 1-800-770-8255; ASCII: 1-800-770-3919; VCO: 1-800-770-6108; HCO: 1-8800-770-8973; Spanish: 1-866-355-6199; STS: 1-866-355-6198; 900 Services: 1-900-230-2121

Arizona

Provider: Sprint Relay
Customer Service: Email: sprint.trscustserv@sprint.com
Access Numbers: Voice: 1-800-842-4681; TTY: 1-800-367-8939; VCO: 1-800-842-9818; ASCII: 1-888-842-3372; STS: 1-800-842-6520; Spanish: 1-800-842-2088

Arkansas

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-800-676-3777; Spanish: 1-800-676-4290; Email: sprint.trscustserv@sprint.com
Access Numbers: 711 or TTY: 800-285-1131; Voice: 800-285-1121; VCO: 866-656-8260; HCO: 800-285-1131; STS: 866-656-2966; Spanish: 866-656-1842; 900 Services: 900-230-3131; TTY Operator Assistance: 800-855-4000

California

Provider: Hamilton Relay
Customer Service: English: (877) 632-9095; Spanish: (877) 419-8440; Email: california@hamiltonrelay.com
Access Numbers: English: (800) 855-7100; STS: (800) 855-8300; Spanish Voice: (800) 855-7200; VA STS: (800) 855-7400

Colorado

Provider: Sprint Relay
Customer Service: Voice/TTY: 800-676-3777; STS: 877-787-1989; Spanish: 800-676-4290; Voice Carryover: 866-931-9027; Email: sprint.trscustserv@sprint.com
Access Numbers: 711 or 800-659-3656 (Voice); 711 or 800-659-2656 (TTY); VCO/HCO: 877-659-8260; STS: 877-659-4279; Telebraille: 800-659-2656; Spanish Relay: 800-337-3242; Spanish Translation: 844-409-2451; ASCII: 800-659-4656; 900 Services: 900-230-4656; TTY Operator: 800-855-4000

Connecticut

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-800-676-3777; Spanish: 1-800-676-4290; Fax: 1-877-877-3291; Email: sprint.trscustserv@sprint.com
Access Numbers: Relay Connecticut: 711; TTY: 800-842-9710; Voice: 800-833-8134; VCO: 800-842-9488; Spanish-to-Spanish: 877-855-0921; STS: 877-842-5177; 900 Services: 900-230-6262

Delaware

Provider: Sprint Relay
Customer Service: Voice: 800-682-8706; TTY: 800-682-8786; Email: sprint.trscustserv@sprint.com
Access Numbers: 711 (Statewide); TTY/ASCII/Voice/VCO/STS: 800-676-3777; Spanish: 800-676-4290; TTY: 800-232-5460; Voice: 800-232-5470; VCO: 877-335-7590; Spanish: 877-335-7595; French: 877-335-7599; STS: 877-335-7274; 900 Services: 900-468-2525

District of Columbia

Provider: Hamilton Relay
Customer Service: 866-560-1452; Email: dcrelay@hamiltonrelay.com
Access Numbers: Voice: 800-643-3769; TTY: 800-643-3768; ASCII: 800-898-0137; STS: 800-898-0740; Spanish TTY: 800-546-7111; Spanish Voice: 800-546-5111; 900 Services: 900-659-5590

Florida

Provider: Sprint Relay
Customer Service: Email: sprint.trscustserv@sprint.com
Access Numbers: General: 711; Voice: 800-955-8770; TTY: 800-955-8771; Spanish: 877-955-8773; ASCII: 800-955-1339; VCO: 877-955-8260; STS: 877-955-5334; Video Assisted STS: 877-955-5335; Spanish-English Translation: 844-463-9710; French: 877-955-8707; 900 Services: 900-230-6868

Georgia

Provider: Hamilton Relay
Customer Service: Voice/TTY: 866-694-5824; Email: garelay@hamiltonrelay.com
Access Numbers: Voice: 800-255-0135; TTY: 800-255-0056; STS: 888-202-4082; Spanish: 888-202-3972

Hawaii

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-800-676-3777; Spanish: 1-800-676-4290; STS: 1-877-787-1989; Voice Carryover: 1-866-931-9027; Fax: 1-877-877-3291; Email: sprint.trscustserv@sprint.com
Access Numbers: Relay Hawaii: 711; TTY/HCO/ASCII: 1-877-447-5990; Voice: 1-877-447-5991; VCO: 1-877-447-5992; STS: 1-877-447-8711; Spanish: 1-877-447-7261; 900 Services: 1-900-230-6767

Idaho

Provider: Hamilton Relay
Customer Service: Voice/TTY: 1-800-368-6185; Email: relay@hamiltonrelay.com
Access Numbers: TTY/ASCII: 1-800-377-3529; Voice: 1-800-377-1363; Spanish: 1-866-252-0684; STS: 1-888-791-3004

Illinois

Provider: Sprint Relay
Customer Service: Voice/TTY: 800-676-3777; Email: sprint.trscustserv@sprint.com
Access Numbers: Voice: 800-526-0857; TTY: 800-526-0844; STS: 877-526-6690; VCO: 877-826-1130

Indiana

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-800-676-3777; Spanish: 1-800-676-4290; TTY Operator: 1-800-855-4000; Email: sprint.trscustserv@sprint.com
Access Numbers: 711 or Voice/TTY: 1-800-743-3333; VCO: 1-800-743-5207; HCO: 1-855-892-7429; Spanish: 1-800-743-4869; 900 Services: 1-900-230-3323; STS: 1-877-787-1989; International: 1-605-224-1837

Iowa

Provider: Hamilton Relay
Customer Service: Voice/TTY: 1-888-516-4692; Email: iarelay@hamiltonrelay.com
Access Numbers: Voice: 1-800-735-2943; TTY: 1-800-735-2942; VCO: 1-800-735-4313; STS: 1-877-735-1007; Spanish: 1-800-264-7190

Kansas

Provider: Hamilton Relay
Customer Service: 1-866-735-2957; Email: ksrelay@hamiltonrelay.com
Access Numbers: Voice/TTY: 1-800-766-3777; Spanish: 1-866-305-1343; STS: 1-866-305-1344

Kentucky

Provider: Hamilton Relay (TRS and CapTel)
Customer Service: Voice/TTY: 1-888-662-2406; Spanish: 1-866-557-5762; Email: kyrelay@hamiltonrelay.com
Access Numbers: TTY/ASCII/HCO: 1-800-648-6056; Voice: 1-800-648-6057; VCO: 1-866-648-5926; STS: 1-888-244-6111; Spanish: 1-866-490-4403

Louisiana

Provider: Hamilton Relay
Customer Service: Voice/TTY: 1-888-699-6869; Email: larelay@hamiltonrelay.com
Access Numbers: TTY: 1-800-846-5277; Voice: 1-800-947-5277; STS: 1-888-272-5530; Spanish: 1-800-737-1813

Maine

Provider: Hamilton Relay
Customer Service: Voice/TTY: 1-800-270-9709; Email: merelay@hamiltonrelay.com
Access Numbers: Voice: 1-800-457-1220; TTY: 1-800-437-1220; ASCII: 1-888-890-9254; STS: 1-888-890-9256; Spanish: 1-888-890-9255

Maryland

Provider: Hamilton Relay (CapTel: Hamilton Relay)
Customer Service: Voice/TTY: 1-800-552-7724; Email: mdrelay@hamiltonrelay.com
Access Numbers: 711 (in Maryland); Voice/TTY: 1-800-201-7165; TTY/HCO: 1-800-735-2258; VCO: 1-888-826-9673; STS: 1-800-785-5630; ASCII: 1-877-735-5151; 2-Line VCO: 1-877-258-9854; VA STS: 1-855-828-6465; Spanish: 1-800-877-1264

Massachusetts

Provider: Hamilton Relay
Customer Service: TTY: 800-720-3480; Voice: 800-729-3479; Email: customerservice@massrelay.com
Access Numbers: 711 (V/T); TTY: 1-800-439-2370; Voice: 1-800-439-0183; VCO: 1-866-887-6619; Spanish: 1-866-930-9252; STS: 1-800-439-0183

Michigan

Provider: Hamilton Relay
Customer Service: 844-578-6563; Email: mirelay@hamiltonrelay.com
Access Numbers: 7-1-1

Minnesota

Provider: Sprint Relay / CapTel
Customer Service: Voice/TTY: 1-800-676-3777; STS: 1-877-787-1989; VCO: 1-866-931-9027; Spanish: 1-800-676-4290; Fax: 1-877-877-3291; Email: sprint.trscustserv@sprint.com; Online: www.sprintrelay.com/contact_us/index.php; CapTel Voice: 1-888-269-7477; CapTel TTY: 1-800-482-2424; CapTel Spanish: 1-866-670-9134; Email: CapTel@CapTel.com; Online: www.captel.com/contact-us.php; Outreach Office Voice: 651-602-9005 or 1-800-657-3775; Outreach TTY: 1-888-206-6555; Email: mn.relay@state.mn.us; Website: www.mnrelay.org
Access Numbers: 711; TTY/Voice/ASCII/HCO: 1-800-627-3529; VCO: 1-877-627-3024; Two-Line VCO: 1-866-855-4611; STS: 1-877-627-3848; Spanish: 1-877-627-5448; 900 Services: 1-900-230-3324; CapTel: 1-877-243-2823

Mississippi

Provider: Sprint Relay
Customer Service: Voice: 800-676-3777; Email: sprint.trscustserv@sprint.com
Access Numbers: Voice: 1-800-855-1000; TTY: 1-800-582-2233; STS English: 1-800-229-5746; STS Spanish: 1-866-260-9470

Missouri

Provider: Sprint Relay
Customer Service: Voice/TTY/ASCII/VCO/STS: 1-800-676-3777; Spanish: 1-800-676-4290; Fax: 1-877-877-3291; Email: sprint.trscustserv@sprint.com
Access Numbers: 711; TTY/ASCII: 1-800-735-2966; Voice: 1-866-735-2460; VCO: 1-800-735-0135; STS: 1-877-735-7877; Spanish: 1-800-520-7309; 900 Services: 1-900-230-6363

Montana

Provider: Hamilton Relay
Customer Service: Voice/TTY: 1-800-833-8503; Email: relay@mt.gov
Access Numbers: Voice: 1-866-253-4090; TTY: 1-800-253-4091; VCO: 1-877-826-7161; STS: 1-877-253-4613; Spanish: 1-866-225-1866

Nebraska

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-800-676-3777
Access Numbers: TTY: 1-800-833-7352; VCO: 1-800-564-2481; Voice: 1-800-833-0920; STS: 1-888-272-5527; Spanish: 1-888-272-5528

Nevada

Provider: Hamilton Relay
Customer Service: Voice/TTY: 1-888-256-5647; Email: relaynevada@hamiltonrelay.com
Access Numbers: Voice: 1-800-326-6888; TTY/ASCII/HCO: 1-800-326-6868; STS: 1-888-326-5658; VCO: 1-800-326-4013; Spanish: 1-800-877-1219

New Hampshire

Provider: Sprint Relay
Customer Service: Voice/TTY/ASCII/VCO/STS: 1-800-676-3777; Spanish: 1-800-676-4290; Fax: 1-877-877-3291; Email: sprint.trscustserv@sprint.com
Access Numbers: 711; TTY/Voice: 1-800-735-2964; VCO: 1-800-735-4423; STS: 1-800-735-1245; 900 Services: 1-900-230-4040

New Jersey

Provider: Sprint Relay
Customer Service: Voice/TTY: 800-676-3777; Spanish: 800-676-4290; STS: 877-787-1989; Email: sprint.trscustserv@sprint.com
Access Numbers: Voice: 1-800-852-7897; TTY: 1-800-852-7899; STS: 1-866-658-7712; Spanish: 1-866-658-7714; VCO: 1-866-658-7711; HCO: 1-800-852-7899; Telebraille: 1-866-658-7713; 900 Services: 1-900-230-4149

New Mexico

Provider: Hamilton Relay
Customer Service: Voice/TTY: 1-877-463-0994; Email: relaynm@hamiltonrelay.com
Access Numbers: Spanish: 1-866-355-9214; TTY: 1-800-659-8331; Voice: 1-800-659-1779; VCO: 1-800-659-4174; Spanish: 1-800-327-1857; ASCII: 1-800-745-1570; STS: 1-866-355-9213

New York

Provider: Sprint Relay
Customer Service: Voice/TTY/ASCII/VCO/STS: 1-800-676-3777; Spanish: 1-800-676-4290; Fax: 1-877-877-3291; Email: sprint.trscustserv@sprint.com
Access Numbers: 711; TTY/HCO: 1-800-662-1220; Voice: 1-800-421-1220; VCO: 1-877-826-6977; Spanish-to-Spanish: 1-877-662-4886; STS: 1-877-662-4234; CapTel: 1-877-243-2823; Spanish Captioning: 1-866-217-3362; 900 Services: 1-900-230-6565

North Carolina

Provider: Sprint Relay
Customer Service: Voice/TTY: 800-676-3777; STS: 877-787-1989; Spanish: 800-676-4290; Email: sprint.trscustserv@sprint.com
Access Numbers: Voice: 800-735-8200; TTY: 800-735-2962; STS: 877-735-8261

North Dakota

Provider: Sprint Relay
Customer Service: Voice/TTY: 800-676-3777; Email: sprint.trscustserv@sprint.com
Access Numbers: Voice: 800-366-6889; VCO: 877-366-8600; TTY: 800-366-6888; STS: 877-366-3709; Spanish: 800-435-8590

Ohio

Provider: Sprint Relay
Customer Service: Voice/TTY/ASCII/VCO/HCO: 800-676-3777; Email: sprint.trscustserv@sprint.com
Access Numbers: TTY/Voice/HCO: 800-750-0750; STS: 877-750-9097; Spanish: 888-269-0678; Websites: www.SprintIP.com and www.ohiorelay.com; More info: www.sprintrelay.com

Oklahoma

Provider: Sprint Relay
Customer Service: 800-676-3777; Email: sprint.trscustserv@sprint.com
Access Numbers: T/V: 800-522-8506 or 800-722-0353; STS: 1-877-722-3515

Oregon

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-800-676-3777; Spanish: 1-800-676-4290; STS: 1-877-787-1989; VCO: 1-866-931-9027; Email: sprint.trscustserv@sprint.com
Access Numbers: 711; TTY: 1-800-735-2900; Voice: 1-800-735-1232; VCO: 1-800-735-3260; STS: 1-800-735-7525; ASCII: 1-800-735-0644; Spanish: 1-800-735-3896; Translation: 1-800-359-2703; 900 Services: 1-900-568-3323

Pennsylvania

Provider: Hamilton Relay
Customer Service: 800-974-1253; Email: parelay@hamiltonrelay.com
Access Numbers: Voice: 800-654-5988; TTY: 800-654-5984; STS: 844-308-9292; Spanish: 844-308-9291

Puerto Rico

Provider: Sprint Caribe
Customer Service: English Voice/TTY: 1-800-676-3777; Spanish Voice/TTY: 1-800-676-4290; STS: 1-877-787-1989; VCO: 1-866-931-9027; Email: sprint.trscustserv@sprint.com
Access Numbers: 711; Spanish TTY: 1-866-280-2050; Spanish Voice: 1-866-280-2051; Spanish VCO: 1-866-280-2656; VCO Translation: 1-866-280-2657; Spanish HCO: 1-866-280-2050; Spanish STS: 1-866-280-2052; English TTY: 1-866-280-2053; English Voice: 1-866-280-2054; English VCO: 1-866-280-2657; English HCO: 1-866-280-2053; English STS: 1-866-280-2055

Rhode Island

Provider: Hamilton Relay
Customer Service: Voice/TTY: 1-866-703-5485; Email: rirelay@hamiltonrelay.com
Access Numbers: TTY: 1-800-745-5555; Voice: 1-800-745-6575; ASCII: 1-800-745-1570; STS: 1-866-355-9213; Spanish: 1-866-355-9214

South Carolina

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-800-676-3777; Spanish: 1-800-676-4290; STS: 1-877-787-1989; VCO: 1-866-931-9027; Email: sprint.trscustserv@sprint.com
Access Numbers: TTY/HCO: 1-800-735-8583; Voice: 1-800-735-2905; VCO: 1-877-735-8263; Spanish: 1-800-877-1229; STS: 1-877-735-7277; ASCII: 1-800-735-7293; SC TEDP: 1-877-225-8337

South Dakota

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-877-866-8950; Spanish: 1-800-676-4290; STS: 1-877-787-1989; VCO: 1-866-931-9027; Email: sprint.trscustserv@sprint.com
Access Numbers: 711; TTY/Voice/HCO/ASCII: 1-800-877-1113; VCO: 1-877-981-2117; Spanish: 1-877-981-9743; STS: 1-877-981-9744

Tennessee

Provider: Sprint Relay
Customer Service: Voice/TTY/ASCII: 1-866-503-0262; Email: sprint.trscustserv@sprint.com
Access Numbers: Voice: 1-800-848-0299; TTY: 1-800-848-0298; STS: 1-866-503-0264; Voice/TTY/ASCII: 1-866-503-0263; 900 Services: 900-476-2727; 711

Texas

Provider: Sprint Relay
Customer Service: Voice/TTY: 800-676-3777; Email: sprint.trscustserv@sprint.com
Access Numbers: Voice: 800-735-2988; TTY: 800-735-2989; ASCII: 800-735-2991; STS: 1-877-826-6607

Utah

Provider: Sprint Relay
Customer Service: Voice/TTY: 800-676-3777; Email: sprint.trscustserv@sprint.com
Access Numbers: Voice: 888-735-5906; Voice/TTY: 800-346-4128; STS: 888-346-5822; TTY: 800-346-4128

Vermont

Provider: Sprint Relay
Customer Service: Voice/TTY: 800-676-3777; Email: sprint.trscustserv@sprint.com
Access Numbers: Voice: 800-253-0195; TTY: 800-253-0191; STS English: 1-800-229-5746; STS Spanish: 1-866-260-9470

Virginia

Provider: Hamilton Relay
Customer Service: Voice: 1-866-894-4116; TTY: 1-866-246-9300; Email: varelay@hamiltonrelay.com
Access Numbers: Voice: 1-800-828-1140; TTY: 1-800-828-1120; STS English: 1-866-221-6784; VA STS: 1-800-855-8220; Spanish: 1-800-855-8200

Washington

Provider: Hamilton Relay
Customer Service: Voice/TTY: 1-800-974-1548; Email: warelay@hamiltonrelay.com; Servicio al Cliente: 1-866-744-7471; CapTel: 1-888-744-7477; CapTel Spanish: 1-866-670-9134
Access Numbers: 711; TTY: 1-800-833-6388; Voice: 1-800-833-6384; VCO: 1-800-833-6386; STS: 1-877-833-6341; Telebraille: 1-800-833-6385; Spanish TTY: 1-877-833-6399; Spanish Voice: 1-877-833-6398

West Virginia

Provider: Sprint Relay
Customer Service: Voice/TTY/STS/ASCII/VCO: 1-800-676-3777; Spanish: 1-800-676-4290; Email: sprint.trscustserv@sprint.com
Access Numbers: 711; Voice: 1-800-982-8772; TTY/HCO/ASCII: 1-800-982-8771; STS: 1-866-519-0570; Spanish-to-Spanish: 1-866-519-0569; CapTel Voice-in: 1-877-243-2823; Spanish-to-English: 1-877-298-3348; TeleBraille: 1-877-298-3349; VCO Direct: 1-877-298-3330; 900 Services: 1-900-230-7272; TTY Operator: 1-800-855-4000

Wisconsin

Provider: Sprint Relay
Customer Service: Voice/TTY/VCO/ASCII: 1-800-676-3777; Email: sprint.trscustserv@sprint.com; Website: www.wisconsinrelay.com
Access Numbers: TTY/HCO: 1-800-947-3529; Voice: 1-800-947-6644; VCO: 1-877-490-3724; STS: 1-800-833-7637; Spanish-to-Spanish: 1-800-833-7813; Spanish-to-English: 1-877-490-3723

Wyoming

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-888-694-4450; Spanish Voice/TTY: 1-800-676-4290; STS: 1-877-787-1989; VCO: 1-866-931-9027; CapTel English: 1-888-269-7477; CapTel Spanish: 1-866-670-9134; Email: sprint.trscustserv@sprint.com
Access Numbers: 711; Voice: 1-800-877-9975; TTY/HCO: 1-800-877-9965; STS: 1-877-787-0503; VCO: 1-877-877-1474; Spanish: 1-800-829-2783; 900 Services: 1-900-230-3327; CapTel: 1-877-243-2823; Spanish CapTel: 1-866-217-3362

U.S. Virgin Islands

Provider: Sprint Relay
Customer Service: Voice/TTY: 1-866-883-4038; Spanish: 1-800-676-4290; STS: 1-877-787-1989; VCO: 1-866-931-9027
Access Numbers: TTY: 1-800-440-8477; Voice: 1-800-809-8477; Spanish: 1-800-940-0656; STS: 1-800-940-0712