Aura Connect – Standard Payment & Billing Terms
How Aura Connect billing works – a clear guide to charges, invoicing, and payments.
Billing Summary - How to Read Your Aura Connect Invoice
Aura Connect invoices are designed to provide a clear summary of charges to support straightforward payment processing.
Your invoice presents high-level totals for one-time charges, recurring services, usage, and applicable taxes. This allows you to quickly understand what you’re being charged, why, and for which billing period, without needing to review technical detail unless required.
Assigned User and Resource Account charges are billed on a per-day basis. This supports the flexibility of the Aura Connect platform, allowing users and resource accounts to be added, removed, or changed at any time while ensuring you only pay for the days the service is active.
Where you consume bundled services that include both an assigned User or Resource Account and a telephone number, these elements are shown and billed separately on your invoice. This is because many customers have more numbers than users (for example, service, hunt group, or spare numbers), and because different tax, regulatory, and compliance rules can apply to assigned User and Resource Accounts versus telephone numbers. Separating these items ensures accurate taxation and regulatory reporting.
If you require a fully itemised breakdown of your Aura Connect services - including daily charges for assigned User and Resource Accounts, number charges, usage, and service details - this is available in the Aura Connect Portal here under Billing > Invoices.
Please note that non-telecommunications services (such as professional, project services, hardware and managed services) may be billed separately from telecommunications services and may appear on a separate invoice.
All services are provided in accordance with the Aura Connect Master Terms of Service, which are available upon request.
If you have any questions or require any guidance, please contact our billing team, who will be happy to help.
Aura Connect billing is structured into the following categories:
1. Non-Recurring Charges (NRC)
These are one-time charges, including but not limited to:
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Professional services
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Number porting and activation
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New number setup
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Initial carrier or regulatory fees
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Project, onboarding, or special services
Invoice Section: One-Time & Activation Charges
Billed: As incurred or following service activation
Payment: Payable on invoice (Net 30 days unless otherwise stated)
These are fixed subscription and platform charges, including:
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Assigned Teams Users and Resource Accounts
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Unassigned Teams User and Resource Accounts
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SBCaaS Charges
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Per-user subscriptions
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Number Charges (DDI/DID)
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Platform and other service subscriptions
- Other Recurring Services (This will be billed monthly in advance).
Invoice Section: Fixed Recurring Service Charges
Billed: Monthly in arrears for the prior billing period
Payment Method: Collected by Direct Debit or ACH
Minimum account charge: $50 per active Aura Connect account per month
3. Variable Monthly Recurring Charges (VMRC)
These are usage-based or consumption-based charges, including:
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Additional & Unbundled call charges
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International and special call types
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Toll-free or premium routing
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Any usage not included in a bundled plan
Invoice Section: Usage-Based & Variable Charges
Billed: Monthly in arrears for the prior billing period
Payment: Added to your monthly invoice and collected with FMRC
4. Add-Ons & Mid-Cycle Services
If services are added, removed, or changed after the original order:
- Charges are prorated where possible
- Included on the next monthly invoice
- Become part of your ongoing recurring billing
5. Annual Recurring Charges (ARC)
Some services or licences may be billed annually.
Billed: Annually in advance
6. Taxes
Applicable taxes are the responsibility of the customer. Applicable taxes, regulatory fees, emergency services fees, and any required compliance-based surcharges are shown separately under:
Invoice Section: Taxes & Surcharges
These are applied where Aura (or your Billing Partner) is legally required to collect and remit them.
7. Partner Billed Customers
Where Aura Connect is supplied via a Partner or Billing Partner:
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The Partner invoices the Customer
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Aura invoices the Partner
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Aura remains the service provider
If a Partner fails to pay Aura, Aura may move the Customer to direct billing to ensure continuity of service.
8. Billing Cycle & Invoice Dates
Aura Connect operates on a standard monthly billing cycle:
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Invoices are calculated on the 1st of each month and processed and sent within 7-14 working days
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Fixed Recurring Service Charges are billed in arrears for the prior month
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Usage-Based & Variable Charges are billed in arrears for the prior month
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Mid-month activations and changes are prorated (where possible) so that all services align to the standard monthly billing cycle
Example:
Services consumed during January (including user licences, numbers, and call usage) will appear on the invoice calculated on 1 February and issued within the first 7-14 working days of February.
9. Payment Terms Summary
|
Charge Type |
When Billed |
How Paid |
|
One-Time & Activation Charges (NRC) |
As incurred |
Invoice (Net 30) |
|
Fixed Recurring Service Charges (FMRC) |
Monthly in arrears |
Direct Debit / ACH |
|
Usage-Based & Variable Charges (VMRC) |
Monthly in arrears |
Added to invoice |
|
Annual Charges (ARC) |
Annually in advance |
Invoice |
|
Add-ons & Prorations |
Next billing cycle |
Added to invoice |
|
Taxes & Surcharges |
As applicable |
Included on invoice
|
10. Contracted Terms
If your services are covered under a Master Services Agreement (MSA) or other agreed terms, please refer to those documents for specific billing and payment provisions.
11. Invoice Definition Guide
The following table explains the charge types that may appear on your Aura Connect invoice.
Please note: Depending on your location and the services you consume, not all items listed below may appear on your bill. Some items may be shown separately to meet regulatory or tax compliance requirements, even when purchased as part of a bundle.
Fixed Recurring Service Charges
| Invoice Item | Definition |
|---|---|
| Aura Connect SBCaaS Charges | Recurring charges for any SIP trunks or call channels delivered using Aura Connect SBC as a Service. |
| Assigned Microsoft Teams Users | Charges for Microsoft Teams users that are assigned and active during the billing period. This reflects the user charge minus any user-based bundled calling plan allowances. |
| Unassigned Microsoft Teams Users | Charges for Microsoft Teams users that have been purchased but are not assigned or activated during the billing period. This reflects the user charge minus any bundled calling plan allowances. |
| Assigned Microsoft Teams Resource Accounts | Charges for active and assigned Microsoft Teams Resource Accounts. This reflects the resource account charge minus any applicable bundled calling plan allowances. |
| Unassigned Microsoft Teams Resource Accounts | Charges for Microsoft Teams Resource Accounts that have been purchased but are not assigned or activated during the billing period. This reflects the resource account charge minus any bundled calling plan allowances. |
| Number Charges | Monthly rental charges for phone numbers, commonly referred to as DID (Direct Inward Dial) or DDI (Direct Dial Inward) numbers. These charges are shown separately from bundles for regulatory and tax compliance purposes. |
| Bundled Voice Services | Charges related to voice or telecommunications services where separation from a bundle is required for tax or regulatory compliance. |
| Aura Connect Platform | Platform fees applied when services must be separated from a bundle for tax or regulatory compliance reasons. |
| Emergency Services Charges (EMS / E911) | Charges for emergency calling services such as 911, 999, or 112. These are shown separately where required for tax or regulatory compliance. |
| Aura Support Services | Charges for customers who subscribe to additional support or managed services provided by Aura. |
| Additional Recurring Charges (as per Order) | Any additional recurring services consumed outside the standard Aura Connect platform, such as eFax, SMS, or other add-on services. |
Usage-Based & Variable Charges
| Invoice Item | Definition |
|---|---|
| Additional & Unbundled Call Charges |
Charges for calls made outside your included calling plan. This may include overages, premium numbers, special services, or international calls. |
One-Time & Activation Charges
| Invoice Item | Definition |
|---|---|
| Number Porting & Activation Charges | One-time charges for porting existing phone numbers and activating new numbers on the Aura Connect platform. |
| Aura Connect Platform Setup Charges | Professional services charges for initial setup of the Aura Connect service or for additional configuration and onboarding services. |
12. Example: Tax-Compliant Billing Breakdown
A typical Aura Connect X Pro Bundle may be sold at $9.95 per user per month.
For tax compliance and accounting clarity, bundled services are broken down into individual invoice line items, separating user services from number charges.
Example Invoice - (Bundle Breakdown)
Based on 23 Aura Connect XPro Bundle at $9.95 x23 = $228.85
|
Description |
Qty |
Service Date |
Line Total |
|
Assigned Microsoft Teams Users |
23 |
Nov 1 2025 – Nov 30 2025 |
$221.03 |
|
Number Charges |
23 |
Nov 1 2025 – Nov 30 2025 |
$7.82 |
|
Services Subtotal |
$228.85 |
Important Notes
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Bundled services (e.g. Aura Connect US Pro Plan) may appear as multiple invoice line items for tax and regulatory compliance.
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Assigned/Unassigned Microsoft Teams Users and Number Charges, Number Charges are separated even when purchased as a single bundle.
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This breakdown does not change the commercial bundle price, only how it is presented on the invoice.
13. Questions & Support
For all billing-related queries, invoice questions, or disputes: