Aura Connect – Standard Payment & Billing Terms

Aura Connect billing is structured into the following categories:

1. Non-Recurring Charges (NRC)

These include one-time charges such as professional services, porting fees, number activation, and any carrier-related fees.

• Billed: As incurred

• Payment: Payable upon invoice

2. Fixed Monthly Recurring Charges (FMRC)

These include fixed subscription charges such as user licenses, number rental, and any other monthly fixed charges defined in your Order Form.

• Billed: Monthly in advance

• Payment: Collected by Direct Debit or ACH

3. Variable Monthly Recurring Charges (VMRC)

These include usage-based or consumption charges such as:

• Out-of-bundle call charges

• International call charges or special call charges

• Any other variable charges applied during the billing period

• Billed: Monthly in arrears

• Payment: Added to your next monthly invoice

4. Additional Services

If additional services are activated beyond the original order, these will be prorated and included in your next invoice.

5. Taxes

Applicable taxes are the responsibility of the customer. Taxes will be applied to invoices in jurisdictions where Aura is registered or required to collect and remit tax.

6. Contracted Terms

If your services are covered under a Master Services Agreement (MSA) or other agreed terms, please refer to those documents for specific billing and payment provisions.

7. Billing Cycle & Invoice Dates

Aura Connect operates on a standard monthly billing cycle:

• Invoices are raised on the 1st of each month.

• Fixed monthly recurring charges are billed in advance for the upcoming month.

• Variable usage charges (such as international or special call charges) are billed in arrears for the previous month.

• Any new services activated part-way through a month will be prorated so that all services align with the standard billing cycle.

8. Questions & Support

For any billing-related queries, please contact our team at: 

billing@weareaura.com